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LB57 Calle Germanias 57, Los Balcones

Important Emergency Numbers


Torrevieja: +34 965 721 200

Quironsalud, Torrevieja: +34 966 931 313

Emergency number: 112

Health centre: +34 966 748 353

Taxi: +34 966 761 088

Farmacia :           The nearest to you is on croner of Calle Raul Fernandez and  Calle Iradier.

Or identifiable with a Green Cross outsidein most commercial centres.

General Rules

  1. Smoking is NOT allowed in the property.
  2. Pets are not permitted in the property.
  3. Do not use candles, table BBQs, fire pits etc .
  4. Always Turn off the air conditioning  lock the front door and close the windows when leaving the property.
  5. Enjoy your Vacation.


For your own comfort and peace of mind please ensure that when leaving your apartment/villa that all windows are closed, shutters are left down, and all doors are closed.

When leaving your apartment on day of DEPARTURE please leave the set of keys on the table inside by the main front door and close the door firmly behind you.

Any keys lost would result in you being charged for having a new set of keys cut and any necessary call out fees.

Alarm System

  • There is NO active alarm system in the property.


  • Please note that there are  independent units in both  apartments.
  • How to operate using a hand held remote:
    • Tap on the Start/Stop button.
    • The screen shows the different modes options. Click for which you require.
      • Heat
      • Cool
    • Use the arrows to select the best temperature.
    • The minimum temperature for Cold recommended is 20º.
    • The maximum temperature for Hot recommended is 26º.
    • Windows and doors MUST be closed to achieve the best results from the air conditioning machine.
    • Allow 15 minute for the machine to activate.
    • Please switch off the air conditioning when leaving the property.


  • Inside the upstairs apartment by the front door into the lounge  is a plastic door which contains the fuse box.
  • If a fuse is blown, try resetting the master fuse.
  • If this does not work: –
    • Put all fuses slowly into the down/off position.
    • Leave for 5 minutes.
    • Turn on the master switch.
    • Turn them all on slowly one by one at a time.
    • If an individual fuse blows the main circuit, leave switched off and notify the emergency number 0034 666290575.
    • Do NOT switch of the fuse to the swimming pool at any time.



  • To avoid ants please where possible keep foods in containers or bags.
  • Empty rubbish bins nightly to prevent any unwanted ants in your property


  • It is advisable to use a repellent especially at night.
  • If you require the windows open at night due to the heat. Please ensure that you have the shutters down as this will allow the air to circulate and keep the room at a comfortable temperature whilst keeping the Mosquitos at bay.


The television  is a TV with  Spanish and  English TV channels .

  • To view English tv channels press HDMI2 on the source button.

Fire Safety

  • In the kitchen there is a fire blanket and fire extinguisher.
  • There is a smoke detector on the ceiling near the kitchen area. If there is a constant beeping. Please call the office on 0034 965290575 (Monday to Friday 09:30 to 16:00) to arrange for the battery to be changed.

 Washing Machine

  • The washing machine is located in the upstairs apartment ensuite bathroom.
  • Select Rapido wash on the large dial.
  • Press right hand button Inicio on LCD panel  to start the washing machine.
  • When the wash is finished, remove washing, and close the washing machine door.


  • To operate the oven :-
    • Select the left  hand button for the relevant heating section off the oven
    • Select the right hand button for the temperature.

Outside table and  chairs

  • Ensure the chairs are left around the table on departure.
  • The chairs must not be removed from the villa.
  • Ensure all cushions are put away in the cushion box each evening and before departure.
  • Put the umbrella down when not in use or when it is windy.


  • Is available for the use by all guests.
  • This is a coal BBQ and should be cleaned on departure.
  • If we need to clean there is an additional charge of 70€ payable.

Swimming Pool

    • Use shower every time before entering the pool. Long hair must be tied back in a pony tail.
    • All children under the age of 14  MUST be supervised by an adult at all times.
    • No glasses or glass bottles to be taken down by the pool.
    • No animals.
    • Babies and toddlers MUST wear appropriate swimming nappies.
    • Do NOT use shower gel in the outside shower.



  • Take all rubbish to the large rubbish containers in the streets around the property.
  • Ensure the rubbish is put into the rubbish containers and not in the actual street.

General Community Rules

  • Please remember to close the pedestrian gates and main doors to the buildings quietly.
  • Please respect your neighbours and keep the noise to a minimum especially when leaving or arriving early in the morning or late at night. Loud music must stop by 11pm.
  • Please do not put towels, laundry items, carpets etc over balcony walls. Airers are provided.



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