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CQ4 Calle Roma 4, Lo Pepin,  Ciudad Quesada

Important Emergency Numbers


Torrevieja: +34 965 721 200

Quironsalud, Torrevieja: +34 966 931 313

Emergency number: 112

Health centre: +34 966 715 750 / 966 715 759

Taxi: +34 662 444 666 / 603 545 555

Farmacia :           The nearest to you is in Farmacia El Canal  in Av. de los Regantes, 49, 03170 Cdad. Quesada, Alicante, Spain

Or identifiable with a Green Cross outsidein most commercial areas.

General Rules

  1. Smoking is NOT allowed in the property.
  2. Pets are not permitted in the property.
  3. Do not use candles, table BBQs, fire pits etc .
  4. Always Turn off the air conditioning  lock the front door and close the windows when leaving the property.
  5. Enjoy your Vacation.


For your own comfort and peace of mind please ensure that when leaving your villa that all windows are closed, shutters are left down, and all doors are closed.

When leaving your villa on day of DEPARTURE please lock all doors and windows and place the keys in the letter box on the street.

Any keys lost would result in you being charged for having a new set of keys cut and any necessary call out fees.

Alarm System

  • The alarm is de-activated by swiping the round fob over the centre button, which will then flash green.
  • To activate the alarm press the top left hand button which sets the alarm with a beep tone, for a few seconds.
  • If the alarm continues to sound, go upstairs to the main bedroom Master Control. The security company will speak to you and ask:-
    • Account holder: Colin Grenier
    • Security Word is “Shadow”
    • Response is “Caterham” if no problem
    • Response if problem or medical emergency is “Spurs”


  • Please note that there are independent units in each room of the villa.
  • How to operate using a hand held remote:
    • Tap on the Start/Stop button.
    • The screen shows the different modes options. Click for which you require.
      • Heat
      • Cool
    • Use the arrows to select the best temperature.
    • The minimum temperature for Cold recommended is 20º.
    • The maximum temperature for Hot recommended is 26º.
    • Windows and doors MUST be closed to achieve the best results from the air conditioning machine.
    • Allow 15 minute for the machine to activate.
    • Please switch off the air conditioning when leaving the property.


  • Inside the front door entrance is a plastic door which contains the fuse box.
  • If a fuse is blown, try resetting the master fuse.
  • If this does not work: –
    • Put all fuses slowly into the down/off position.
    • Leave for 5 minutes.
    • Turn on the master switch.
    • Turn them all on slowly one by one at a time.
    • If an individual fuse blows the main circuit, leave switched off and notify the emergency number 0034 666290575.



  • To avoid ants please where possible keep foods in containers or bags.
  • Empty rubbish bins nightly to prevent any unwanted ants in your property


  • It is advisable to use a repellent especially at night.
  • If you require the windows open at night due to the heat. Please ensure that you have the shutters down as this will allow the air to circulate and keep the room at a comfortable temperature whilst keeping the Mosquitos at bay.


There are 3  television sets in the property.  The downstairs lounge has International channels, the upstairs lounge has a smart tv with  Netflix. The master bedroom upstairs has a smartTV and international tv and spanish channels.

Fire Safety

  • In the kitchen there is a fire blanket and fire extinguisher.
  • There is a smoke detector on the ceiling near the kitchen area. If there is a constant beeping. Please call the office on 0034 965290575 (Monday to Friday 09:30 to 16:00) to arrange for the battery to be changed.

 Washing Machine

  • Select Rapido wash on the large dial.
  • Press right hand button Inicio in to start the washing machine.
  • When the wash is finished, remove washing, and close the washing machine door.


  • To operate the oven :-
    • Select the left  hand button for the relevant heating section off the oven
    • Select the right hand button for the temperature.
  • Extractor fan is switched on by the switches on the top of the unit.


  • Load the dishwasher
  • Ensure tablet is put into the machine
  • Select Eco and press the far right hand button
  • When the machine has finished carefully empty the crockery etc out when cool.

Garden and Swimming Pool

  • Pool rules:
    • Use shower every time before entering the pool. Long hair must be tied back in a pony tail.
    • No dive bombing, nor jumping from the balcony into pool . Pool depth is 1.70m.
    • No swinging from the handle leading into the pool .
    • No glasses or glass bottles to be taken to the pool area.
    • No animals.
    • Babies and toddlers MUST wear appropriate swimming nappies.
    • Do NOT use shower gel in the outside shower.
    • Do NOT enter house without drying yourselves.


  • Take all rubbish to the large rubbish containers in the streets around the property.
  • Ensure the rubbish is put into the rubbish containers and not in the actual street.



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